09bbe Privacy Policy

1.1 Identity Information

The information you provide at registration includes:

• Full name and date of birth
• Email address
• Mobile number
• Password (stored in encrypted form)
• National ID or passport number (for identity verification)

1.2 Financial Information

To process your deposit and withdrawal transactions, we handle the following financial information:

• bKash, Nagad, Rocket, Upay account numbers
• Transaction history and amounts
• Withdrawal request details

We do not store full bank card numbers or CVV codes.

1.3 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we store:

• Play history and betting records
• Win and loss information
• Time and frequency of activity on the platform
• Preferred game categories and bet types

1.4 Technical and Device Information

To ensure the security and performance of the platform, we automatically collect:

• IP address and device identifiers
• Browser type and version
• Operating system
• Session logs and login times
• Pages visited and click data

2.1 Information Provided Directly

When you fill out the registration form, update your account, submit a deposit or withdrawal request, or contact our customer support, you provide information to us directly. This information is stored securely in our systems.

2.2 Automatically Collected Information

When you browse our platform or play games, our servers automatically record certain technical information. This includes cookies, pixel tags, and log files.

2.3 Verification Process (KYC)

For responsible gaming and financial protection, we may request a copy of an identity document or other verification documents in certain situations as part of the KYC (Know Your Customer) process. This information is stored with strict security and used only for verification purposes.

4.1 Payment Processors

Information required to process transactions through bKash, Nagad, Rocket, and Upay is sent to the relevant payment gateways. These organizations are governed by their own privacy policies.

4.2 Technology and Service Providers

Technology companies that support the operation of our platform (server hosting, cybersecurity, game providers) may access information within necessary limits. These parties are bound by confidentiality agreements with us.

4.3 Legal Obligations

We may be required to provide relevant information in response to a court order, a lawful request from a law enforcement agency, or other legal obligations. In such cases, we will provide only the information legally required.

4.4 Corporate Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will notify you before such changes take place.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used for session management, maintaining login status, and ensuring security. These cookies cannot be disabled, as the platform will not function properly without them.

5.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and other personalized settings. They make each of your visits more convenient.

5.3 Analytics Cookies

Anonymous analytics data is collected to understand which sections of the platform are used most and where there is room for improvement. You cannot be directly identified from this data.

5.4 Cookie Controls

You can manage cookies at any time by going to your browser settings. Keep in mind that disabling essential cookies may affect some functions of the platform.

6.1 Encryption and Technical Security

Our platform uses SSL/TLS encryption, which encrypts all data exchanged between your browser and our servers. Passwords are stored in hashed form — no employee can view your password directly. Financial information is protected with advanced encryption protocols.

6.2 Access Control

Only authorized staff can access your information on a need-to-know basis. All access logs are recorded and regularly audited.

6.3 Data Retention Period

Information is retained for as long as your account is active. Even after an account is closed, financial transaction data may be retained for a specified period to meet legal requirements. Unnecessary data is securely deleted after a set period.

6.4 Response to Security Breaches

If a data breach occurs and it affects your information, we will notify you as quickly as possible via your registered email and take the necessary remedial steps.

Age Verification Policy

09bbe is a 21+ platform. We make every effort to prevent minors (those under 21 years of age) from accessing the platform. Date of birth is verified at registration, and in suspicious cases, additional proof of age documents may be requested.

We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor's information is in our system, we will immediately close that account and delete the associated information.

If a parent or family member believes that a minor is using the platform without authorization, please contact our support team.

Notification of Changes

09bbe may update this privacy policy from time to time. Changes may be made in light of applicable laws, business practices, or user feedback. For significant changes, we will:

• Update the "Last Updated" date at the top of the page
• Send details of the changes to your registered email
• If required, your consent will be taken when you log in to the platform

If you continue using the platform after the changes, it will be understood that you have accepted the new policy. Therefore, it is recommended that you check this page regularly.

Privacy-Related Contact

• [email protected]
• 24/7 Live Chat — Support available in Bengali

For privacy-related requests, please write "Privacy Request" in the subject line of your email and send the message from your registered email so that we can verify your identity quickly.